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  • 2. What savings can I expect with AI management?
    With AI management, you can anticipate substantial savings and environmental improvements. Our software supports sustainable energy use, potentially cutting CO2 emissions by up to 30%. It also delivers 27-45% savings on electricity bills compared to systems without IntelliCharge.AI.
  • 1. Who is the system designed for?
    The system is ideal for customers who either have a solar plant or want to install one and thereby make a positive environmental impact without changing their daily routines. It is also for those who want to optimise their savings but don't want to spend hours each day monitoring spot prices, tariffs, and fees.
  • 4. Does IntelliCharge factor in electricity tax deductions for homeowners with annual usage over 4,000 kWh?
    Private customers in Denmark with an annual electricity usage exceeding 4,000 kWh, who primarily use electric heating, are eligible for a reduction in electricity tax. While our IntelliCharge system incorporates this factor in optimising user energy consumption, the impact on savings is indirect. This is because the electricity tax is a fixed charge per kWh and remains constant, regardless of consumption patterns. IntelliCharge's strength lies in enabling customers to shift their energy usage to times when rates are lower, benefitting from the same tax rate but at a reduced overall cost. The key factors influencing savings are the variable components of electricity pricing, like the spot price and network tariffs, which fluctuate throughout the day. By intelligently adapting to these price changes, IntelliCharge ensures maximum savings for users.
  • 3. Are the various subscription prices included in the calculations for IntelliCharge.AI savings?
    No, currently, the savings calculations do not incorporate different subscription plans, distributor prices, and other factors.
  • 4. Can I pause your service for a while?
    You are in charge. Should you wish to pause our service, you can disable remote charging plans. Just go to your Account settings section, edit inverter, choose No under remote charging plans dropdown and confirm by pressing the save button. You can enable the plans the same way, just choose Yes instead.
  • 1. Can I monitor the system myself?
    Yes, customers receive their own login to IntelliCharge.AI, allowing them to track charging schedules, savings, and daily electricity prices.
  • 3. I’m an installer of a system using IntelliCharge.AI. Can I get access to the systems alongside my customers?
    It is not yet possible to access the systems directly on IntelliCharge.AI platform. We are developing this feature. However, should you have consent from the customer, you may access their systems on the Solplanet app. Is this of interest, please send an email to info@intellicharge.ai and we’ll guide you through the process.
  • 2. Is there a dedicated mobile app?
    There is currently not a dedicated mobile app for IntelliCharge.AI, but you can access your account from your mobile browser as the site is designed to work seamlessly on mobile devices. Development of a dedicated app will follow.
  • 2. How effective are IntelliCharge.AI's decisions?
    Statistically, 97% of the system's commands are optimising, meaning they generally yield better results than standard manufacturer operating settings. This contributes to significant savings and more efficient operations for our clients.
  • 1. How does IntelliCharge.AI make decisions about energy management?
    IntelliCharge.AI executes hundreds of micro-commands daily for the energy systems we monitor. These commands are meticulously designed to optimise energy usage and minimise operating costs. Our advanced AI system analyses real-time data and applies predictive AI models to ensure the highest efficiency and accuracy in energy management.
  • 3. What happens during unforeseen events?
    Although IntelliCharge.AI is a sophisticated AI technology, unforeseen events such as hardware failures, software errors, disruptions in Wi-Fi connectivity, or inaccurate weather forecasts can occasionally affect the system's performance. Here are some examples of challenges: Equipment goes offline: Equipment may temporarily lose connectivity and resume unexpectedly. This can result in a period of erroneous commands until the system is fully recalibrated. Inaccurate weather forecasts: Incorrect weather forecasts can lead the system to prepare for weather conditions that do not occur, resulting in inefficient energy storage. Software updates: Updates to inverters can disrupt communication and make it difficult for commands to be executed correctly. Cable installation: Installation errors, such as improperly connected electric vehicle chargers, can hinder an accurate assessment of energy needs.
  • 3. How do I activate my product key?
    You can activate your product key either during the registration process or later in your account settings. There is a guide to help you through the process (https://www.intellicharge.ai/da/guides).
  • 1. What do I need to get started with IntelliCharge.AI?
    You will need an Inverter and batteries from a supported manufacturer (currently Solplanet only). Then, a user account that you can create on this link: https://app.intellicharge.ai/register and a product key that you can either purchase directly on our website on this link https://www.intellicharge.ai/da/price or through one of our distributors.
  • 2. I already paid for IntelliCharge.AI. Where can I find my product key?
    If you bought directly through our website, you have received your product key via email from us. Try searching your inbox using “productkey” as the search term to locate the email. Remember to also check your spam folder. If still struggling, send an email to info@intellicharge.ai and ask for further support. Have you bought from a third party, it is them who shares a product key with you. This is typically included with the invoice for your purchase. If you have not received your product key or can’t locate it, please reach out directly to the party you purchased the service from.
  • 6. How long does it take for AI to take control?
    For new installations, it takes up to a week for AI to collect enough data to take control and ensure optimal operation.
  • 7. Do I need to do anything once the system is operational?
    Once the system is up and running, it operates fully automatically, and the customer doesn't need to make any further adjustments.
  • 5. My account is active but there is no data found. How come?
    When you register and activate your product key, we need to ask Solplanet to provide us with access to your system. Before we get connected, you will only see price estimations on your dashboard.
  • 4. Why is my account inactive even though I added all the needed information?
    If you chose not to add your product key during the registration process and only inserted it later in the settings, you still need to activate it. Find the guide for product key activation here (https://www.intellicharge.ai/da/guides). Should you need further assistance, contact us at info@intellicharge.ai.
  • 4. I have an inverter that is not yet supported by IntelliCharge.AI. Will you let me know if that changes?
    If you are interested in our service and want to stay up to date once we support your inverter brand, fill in this form: https://www.intellicharge.ai/da/anotherinverter We will save your information and contact you as soon as we are ready to support your system.
  • 2. Can I purchase the system abroad and activate IntelliCharge.AI?
    IntelliCharge.AI can only be activated on systems sold through the official Danish sales channels.
  • 5. Do you support electric car charging stations?
    We do not currently support EV products. We work actively towards including these to our supported product portfolio.
  • 6. Do you support heat pumps?
    We do not currently support heat pumps. We work actively towards including these to our supported product portfolio.
  • 3. Does IntelliCharge.AI work with all inverters?
    No, IntelliCharge.AI is initially designed to work exclusively with Solplanet inverters.​
  • 1. When will the system be available?
    The system is available for sale since November 1, 2023.
  • 1. What about data security?
    All data is stored in Denmark with backup servers in the EU. IntelliCharge.AI never sends sensitive personal data; the only data transmitted from our services are charging commands to the inverters.
  • 2. What is agreed with the end customer regarding the administration role?
    Upon entering the agreement, it is agreed that AI Power assumes responsibility and the administration role for the specific system. This agreement remains valid as long as the customer's subscription with AI Power is active and paid for.
  • 2. How do I report a bug or technical issue?
    You can contact us via email at info@intellicharge.ai. Should you need urgent help, contact us via phone call at +45 26 25 82 22.
  • 4. What happens if the inverter malfunctions during the warranty period and needs replacement?
    In the event that the inverter needs to be replaced within the warranty period, the 10 year licence will continue to be valid for the new inverter. Both the start and end dates of the subscription are based on the purchase date of the original inverter.
  • 3. Who is responsible for any issues with IntelliCharge.AI?
    IntelliCharge.AI is an optional service provided by AIPOWER, and the inverter manufacturer is therefore not responsible for any challenges that may arise in connection with the use of IntelliCharge.AI.
  • 1. Is support available?
    Yes, IntelliCharge.AI provides support through a team of dedicated Danish specialists who are ready to offer assistance and guidance regarding the software part of the service.
  • 2. What do distributors receive?
    Distributors receive all necessary materials to ensure a positive and secure customer experience.
  • 3. Are there additional tasks for distributors?
    As a distributor, you are only expected to share the product key along with the registration guide with your customer. You receive both from us alongside the invoice. After that, there are no additional tasks associated with the IntelliCharge.AI platform. We ensure the end customer is onboarded to the platform.
  • 1. I’m interested in offering my customers IntelliCharge.AI as part of their solar system. What should I do?
    Send an email to info@intellicharge.ai and let us know. We will share all relevant information and guide you through the process.
  • 4. I’m an installer of a system using IntelliCharge.AI. Can I get access to the systems alongside my customers?
    It is not yet possible to access the systems directly on IntelliCharge.AI platform. We are developing this feature. However, should you have consent from the customer, you may access their systems on the Solplanet app. Is this of interest, please send an email to info@intellicharge.ai and we’ll guide you through the process.
  • 1. Is the system free?
    No, the system is not free. While customers can expect to save a minimum of 2,500 DKK annually on average by using IntelliCharge.AI, they must either purchase a licence for the system or subscribe to a plan.
  • 3. Is there a trial period?
    Everyone who signs up will receive a minimum 30-day free trial period, which starts from the moment their system is live and creates automatic charging schedules.
  • 2. What is the price?
    The price starts at 89 DKK per month, but there is also an option to purchase an annual subscription and a 10 year (lifetime) licence.
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